Shipping policy

Shipping

Wato’s outdoor supplies works with Australian suppliers and approved fulfilment partners. Because products may be dispatched from different locations, items from the same order can arrive in separate parcels.

Shipping availability and charges

Available delivery methods and shipping charges are shown at checkout before payment. Our standard Wato’s shipping profile is configured for deliveries within Australia.

Some products supplied through third-party fulfilment partners, including Shopify Collective suppliers, can have different delivery areas or shipping charges. The options available for your order will be shown at checkout.

Dispatch and delivery

Dispatch and transit times vary by product, supplier, destination and carrier. Any delivery estimate shown at checkout or in order updates is an estimate rather than a guaranteed delivery date.

Tracking information will be provided when it is supplied by the carrier or fulfilment partner. Remote-area, bulky, special-order or supplier-direct items can have additional freight requirements or delivery limitations, which will be communicated where applicable.

Separate parcels

If your order contains products from more than one supplier or fulfilment location, you may receive more than one shipment and more than one tracking number.

Address and delivery issues

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, a carrier may not be able to change the address.

If a parcel is delayed, damaged in transit or appears to be lost, contact us at peter@watosoutdoorsupplies.com and we will help investigate with the relevant supplier or carrier.