Refund policy

Returns and refunds

We want returns and refunds to be clear and straightforward. Your rights under the Australian Consumer Law are not limited by this policy.

Faulty, damaged, incorrect or not as described items

If your item arrives damaged, is faulty, incorrect or materially different from its description, contact us as soon as possible at peter@watosoutdoorsupplies.com.

Please include your order number and, where helpful, photos or other details so we can assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Change-of-mind returns

Change-of-mind returns may be available for eligible products. Conditions can vary by product or supplier, including return windows, item condition requirements, return freight and possible restocking charges.

Contact us before sending anything back so we can confirm the conditions that apply to your item.

Unless a return is for a fault or another reason covered by Australian Consumer Law, returned items generally need to be unused, in original condition and packaging, with proof of purchase.

How to request a return

Email peter@watosoutdoorsupplies.com with your order number and reason for the return.

Do not send an item back until we have provided return instructions. Products may be supplied from different Australian fulfilment locations or third-party partners, so the correct return location depends on the item.

Return shipping

Who pays return freight depends on the reason for the return and your rights under Australian Consumer Law.

For approved change-of-mind returns, return freight and any supplier-specific conditions will be confirmed before the item is sent back.

Refunds

Once an approved return has been received and assessed, we will confirm the outcome.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to make the funds available.

Exceptions

Some items, such as gift cards, personalised or special-order products, or goods that cannot be returned for hygiene or safety reasons, may not be eligible for change-of-mind returns.

Statutory rights for faulty or misdescribed goods still apply.

For any return or refund question, contact peter@watosoutdoorsupplies.com.